At which level would a records manager work?

• A. Managerial
• B. Supervisory
• C. Operating
• D. None of the above

Answer: (A)

The level being tested is the managerial level. A records manager is typically responsible for the overall planning, direction, and governance of the records management program. This includes developing retention schedules and classification schemes, establishing policies and procedures, ensuring regulatory and legal compliance, budgeting and resource planning, and coordinating across IT, legal, and business units. These duties involve strategic thinking, policy development, and program oversight, not just day-to-day tasks (operating level) or direct supervision of staff performing those tasks (supervisory level). So the records manager sits at the managerial level, overseeing the program as a whole.