The operating level of records management workers includes the:

• A. records manager
• B. supervisor
• C. workers responsible for routine filing and retrieving
• D. workers responsible for creating new records

Answer: (C)

The operating level in records management is made up of the people who handle the day-to-day, routine tasks necessary to keep the system working—namely filing and retrieving records. These front-line workers apply the established filing schemes, classify materials, index records, and ensure records are stored and accessible under the approved retention rules. They carry out the policies and procedures set by higher-level roles and keep the RM program functioning in practice. The records manager is responsible for policy, governance, and strategy, while a supervisor oversees the team and ensures compliance with procedures. Creating new records is typically done by the originators in the business units, not by the operating-level RM staff. So, the best fit is the workers responsible for routine filing and retrieving.